Before dispatch

Free, any time before the parcel leaves us. Email [email protected] or call +91 95944 33335 with your Order ID. We dispatch within 1–2 business days, so speed matters.

After dispatch

A parcel in transit cannot be recalled. Refuse the delivery, or accept it and raise a return within 10 days under the Return and Refund Policy – noting that opened string packets cannot be returned.

Refunds on cancellation

A prepaid order cancelled before dispatch is refunded within 5–7 business days to the original method. Cash-on-delivery orders have nothing to refund and no cancellation charge.

When we cancel

Occasionally: a stock count is wrong, a packet is found damaged while picking, or a PIN code falls outside our courier network. We say which, and refund in full within 5–7 business days.

Ordered the wrong gauge

Tell us before dispatch and we will cancel and re-place the order at the correct gauge. After dispatch it becomes a return, and only unopened packets can go back – so check the gauge on the listing against what is currently on your instrument before you order.

Partial cancellation

Where one item is unavailable, we ask whether to send the rest or cancel everything. If we cannot reach you before dispatch closes, we send what is available and refund the balance.

[email protected] · +91 95944 33335 · Customer service: 10:00 AM – 10:00 PM IST, daily