IGC Music Shop is an online-only retailer. Orders are packed at our business and order fulfilment address, Shop No. 4, Castle Mill, Meenatai Thackeray Chowk, Hardas Nagar, Thane, Maharashtra 400601, India, and handed to a courier from there. Nothing can be collected in person.
Time to your door
- Handling: 1–2 business days
- Transit: 2–4 business days to metro cities and 4–8 business days to other locations
- Total: 3–6 business days to metro cities and 5–10 business days to other locations
Orders after 2:00 PM IST on business days join the next working day’s pickup; Sunday is not a dispatch day. These are estimates from our couriers’ usual performance, not guarantees.
Charges
Free delivery on orders of ₹999 and above; a flat ₹49 below that. The product page price is the price of the product, and any delivery charge is shown before checkout is completed.
Small parcels, and stands
Strings, picks and capos ship as small padded parcels. Guitar stands and wall mounts are larger cartons and travel on slower services. Where an order mixes the two, it usually ships as one carton at the larger size.
Where we deliver
Across India through national courier partners. We do not ship outside India.
Tracking
A tracking number is emailed when the parcel is collected. If nothing has updated for three working days, send your Order ID to [email protected].
Addresses
We ship to the address entered at checkout. An incomplete address usually means a returned parcel; we will contact you to re-dispatch and the re-delivery charge is payable by the customer.
[email protected] · +91 95944 33335 · Customer service: 10:00 AM – 10:00 PM IST, daily