The window
Contact IGC Music Shop within 10 days of delivery. Telling us inside that window is what matters; the item does not have to be back with us by then.
Strings are the exception
Sealed string packets can be returned unopened. Once a packet is opened the strings begin to oxidise immediately and cannot be resold, so an opened set cannot go back. This is the single most common return question in this category and the answer does not change.
What can be returned
- Unopened, unused accessories in their original packaging.
- Anything that arrived damaged, incorrect or incomplete.
We cannot accept a capo or stand that has been fitted and used, or picks removed from a sealed tin.
Damaged, wrong or incomplete
Report within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended. Missing pieces from a multi-part accessory kit are treated as an incomplete order – we send the missing parts rather than asking for the kit back.
Fit is your call, and we will help
Gauge, alloy, scale length compatibility and fitting are printed on every listing. We can help you compare an item against those specifications, but we cannot confirm that a capo will suit your particular neck profile or that a gauge will suit your setup without seeing the instrument.
Return shipping
- Change of mind: paid by the customer.
- Damaged, wrong or incomplete, confirmed as our error: covered or reimbursed by us.
Refunds
Processed within 5 business days of the return reaching us and being checked, to the original payment method. Cash-on-delivery orders are refunded by transfer using bank or UPI details you provide. A duplicate payment on one order is refunded within 5 business days once confirmed.
No restocking fee. [email protected] · +91 95944 33335 · Customer service: 10:00 AM – 10:00 PM IST, daily. Returns are received at Shop No. 4, Castle Mill, Meenatai Thackeray Chowk, Hardas Nagar, Thane, Maharashtra 400601, India – contact us before sending anything.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.